Returns & Exchanges

Brave Returns & Exchanges Policy

At Brave, your satisfaction is our priority. If you're not completely happy with your purchase, we offer a simple and hassle-free return and exchange process to ensure a smooth shopping experience.

1. Return Eligibility

To qualify for a return, your item must meet the following conditions:

  • Condition: The item must be unused, unworn, unwashed, and in its original condition.
  • Original Packaging: The item should be returned with all original packaging, including tags and labels.
  • Proof of Purchase: A valid receipt or proof of purchase is required.

2. Return Process

Step 1: Initiate a Return
Contact our Customer Service Team at braveretail24@gmail.com
 or call us at 0339-12222-60 
 within 14 days of receiving your order. Provide your order number and the reason for the return.

Step 2: Return Authorization
Once your request is approved, you will receive a Return Authorization (RA) number along with return instructions. Be sure to include the RA number in your return package.

Step 3: Ship Your Return
Send the item(s) to the address provided in the return instructions. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee receipt of returned items.

3. Refunds

We have no Refund Policy you can exchange yours articles also take credit note for future shopping.

4. Exchanges

For exchanges (e.g., size, color, or style), follow the same return steps. Indicate in your return request that you wish to exchange the item. Once we receive and inspect the original item, we will process the exchange. If the requested item is unavailable, we will issue a refund.

5. Non-Returnable Items

The following items cannot be returned or exchanged:

  • Gift cards
  • Sale or clearance items
  • Personal care items (e.g., undergarments, swimwear)
  • Customized or personalized items

6. Damaged or Defective Items

If you receive a damaged or defective item, contact us immediately at braveworld78@gmail.com
 or +92 339-12222-60
. Provide your order number, a description of the issue, and photos if possible. We will arrange a replacement or refund promptly.

7. Shipping Costs

  • Return shipping costs are the customer’s responsibility unless the item is damaged or defective.
  • Shipping costs are non-refundable. If you receive a refund, the return shipping cost will be deducted.

8. Contact Us

We love to hear from you on our customer service, merchandise, website or any topics you want to share with us. Your comments and suggestions will be appreciated. Please complete the form below.

 Nadir Chowk Gajjumatta near metro bus stop 21 Km ferozpur road Lahore

 0339-12222-60

braveretail24@gmail.com

 Everyday 9:00-6:00PM